At MAGA TOURS, we strive to provide unforgettable experiences on all our tours and transportation services. Your satisfaction is our top priority. However, we understand that there might be situations where you need to request returns or refunds. Therefore, we have established clear guidelines for returns and refunds to ensure a transparent and fair experience for all our customers:
- Cancellations made for tours or transportation services are subject to a cancellation fee of 40% of the total amount. This fee covers the costs and commitments associated with booking guides, transportation, and other services.
- Unused Tours or Services:
- If you are unable to participate in a tour or use a transportation service due to unforeseen and documented circumstances (such as medical emergencies), we may consider full or partial refunds at our discretion.
- Itinerary Modifications:
- In case of unexpected itinerary modifications, we will strive to offer comparable alternatives. If you are not satisfied with the provided alternatives, you may request a refund for the unused portions of the service.
Return and Refund Process:
- To request a return or refund, please contact our customer service team at email@example.com or +1 (849) 847-4949 and provide your booking details.
- Return and refund requests will be reviewed and processed within 3 business days.
- Refunds will be issued using the same payment method used for the original purchase.
- We reserve the right to modify these policies at any time without prior notice.
- Return and refund policies apply only to tours and transportation services booked directly through MAGA TOURS.
At MAGA TOURS, we value your trust and look forward to providing you with unforgettable experiences. If you have any questions or concerns about our returns and refunds policy, please do not hesitate to contact us.
+1 (849) 847-4949